Fast, reliable, and discreet delivery worldwide
At chic-and-sexy.com, we are committed to shipping your orders promptly, using carriers known for their reliability and discretion.
We ship all our packages from France, Spain, and Poland
🌍 Delivery Zones
We deliver worldwide:
Mainland France and Overseas Territories
European Union
United Kingdom
Switzerland, Canada, United States
Rest of the world
🚚 Carriers Used
We ship your packages using the following services:
Colissimo (La Poste) – Home delivery or pickup point
UPS – Express delivery, national and international
GLS – Standard or express delivery depending on the destination
📦 Shipping Times
Order processing: within 24 to 48 hours (working days)
Delivery in France: 2 to 4 working days
Delivery in Europe: 3 to 7 working days
International delivery: 5 to 10 working days depending on the destination
📬 Order Tracking
Upon shipment, you will receive an email with a tracking number to track your package in real-time.
🤫 Discreet Packaging
All our packages are shipped in neutral packaging without explicit mention of their contents to ensure your privacy.
Return Policy
At Chic and Sexy, we strive to ensure that you are completely satisfied with your purchases. If, for any reason, you are not satisfied with your order, we offer you the possibility to return your items under certain conditions, in accordance with the current legislation in France.
Return Conditions
- Return Period:
You have a 30-days period from the receipt of your order to return the products, in accordance with Article L.221-18 of the French Consumer Code.- After this period, we unfortunately cannot accept your return.
- Product Condition:
Returned products must be in their original condition, unused, unopened (unless the product was defective), and in their original intact packaging. Products must be returned with all accessories, instructions, and other items included in the delivery.- For hygiene reasons, lingerie items, sex toys, and cosmetic products are not returnable or refundable, except in case of manufacturing defects.
- Return Exclusions:
In accordance with Article L.221-28 of the Consumer Code, the following products are not subject to the right of withdrawal:- Items that have been unsealed or used after delivery, such as sex toys, lingerie, and intimate well-being products.
- Customized or made-to-order products.
Return Process
- Return Request:
To initiate a return, please contact us by email at [contact email address] specifying your order number and the items you wish to return. We will provide you with the necessary instructions and the return address. - Return Costs:
Return costs are at your expense, unless the product is defective or not as ordered. - Refund:
Once the product is returned and checked, we will proceed with the refund using the payment method used during your purchase. The refund will be made within a maximum period of 14 days following the receipt of the returned product.
Faulty or Non-Conforming Products
If a product is faulty or not as ordered, we undertake to refund you or offer an exchange. Please contact us immediately so we can arrange for the return to be handled.
Exchanges
We do not directly exchange returned products. If you wish to receive a different product, we recommend initiating a return and placing a new order.